Responsible Gaming Policy – Lucky Green Casino NZ

Website: luckygreencasino-nz.com

Lucky Green Casino NZ is committed to providing a safe, fair, and enjoyable gaming environment for all players. This Responsible Gaming Policy outlines our approach to supporting healthy play, reducing gambling-related harm, and complying with applicable New Zealand standards and best practices for remote gambling.

1. General Introduction

Online gambling should always be a form of entertainment – not a way to make money.

While many people gamble for fun and within their means, we recognise that for some, gambling can stop being entertainment and become a problem. Problem gambling can have serious financial, emotional, and social consequences for players and their families.

At Lucky Green Casino NZ:

• We strongly emphasise that gambling is not a source of income.
• Gambling must never be used as a solution to financial difficulties, to repay debts, or to “win back” losses.
• You should only gamble with money you can afford to lose.
• You should always maintain control over how much time and money you spend.

If at any point gambling stops being enjoyable, or you feel you are losing control, we urge you to take immediate steps using our account tools and to seek professional help where appropriate.

2. Personal Limits Feature

To support responsible play, Lucky Green Casino NZ provides a dedicated “Personal Limits” section within your account. These tools are designed to help you manage how much time and money you spend on our platform.

From the Personal Limits section, you can set and adjust:

• Deposit Limits
• Loss Limits
• Wager Limits
• Cooling-Off Limits
• Self-Exclusion Limits

2.1 How Limit Changes Work

To align with responsible gambling principles and prevent impulsive decisions:

• Decreasing limits (making them stricter)

• Take effect immediately or as soon as technically possible.

• Example: If you lower your daily deposit limit from NZ$200 to NZ$50, the new NZ$50 cap will apply at once.

• Increasing limits (making them less strict)

• Are subject to a cooling-off period before taking effect.

• This delay is intended to prevent rash decisions made under emotional or financial pressure.

• You will be informed of the cooling-off period length at the time you request an increase.

You may review and adjust your limits at any time through the account settings. If you require assistance, you can contact our customer support team at [email protected].

3. Types of Limits

3.1 Deposit Limit

A Deposit Limit controls how much money you can deposit into your Lucky Green Casino NZ account over a defined period.

You can set:

• Daily Deposit Limit – maximum you can deposit in a single calendar day.
• Weekly Deposit Limit – maximum you can deposit within a calendar week.
• Monthly Deposit Limit – maximum you can deposit within a calendar month.

Key points:

• Once you reach your chosen limit, no further deposits will be accepted until the limit period resets.
• Lowering your deposit limit takes effect immediately.
• Increasing your deposit limit will be delayed in line with our cooling-off rule.

Deposit limits are one of the most effective ways to ensure you do not spend more than you can afford.

3.2 Loss Limit

A Loss Limit caps the total net amount you can lose during a set time frame.

Important details:

• The loss limit is calculated based on your initial deposits minus withdrawals and current balance, not on your winnings alone.
• You can set daily, weekly, or monthly loss limits.
• Once your net losses reach the selected limit, you will be restricted from further real-money play until the period renews.

Example:

• You set a weekly loss limit of NZ$200.
• If over the week your deposits minus withdrawals and current account balance show that you are NZ$200 down, you will be prevented from placing additional real-money bets for the remainder of that week.

Loss limits help you keep track of your overall spending and avoid chasing losses.

3.3 Wager Limit

A Wager Limit sets a total cap on the amount you can stake (bet) over a given period, regardless of wins or losses.

You can specify:

• A maximum total wager amount per day, week, or month.

For example:

• You set a daily wager limit of NZ$500.
• Once the total of all your bets for that day reaches NZ$500 (win or lose), you will be unable to place additional real-money wagers until the next day.

Wager limits are especially useful if:

• You place a high volume of small bets.
• You want to control total activity, not just net loss.

3.4 Cooling-Off Limit (Short-Term Breaks)

If you feel you need a short pause from gambling, you may apply a Cooling-Off Limit.

During a cooling-off period:

• You may choose a break from 1 day to 6 months.
• You will not be able to place deposits or wagers.
• You will continue to have access to your account balance and withdrawals.
• We will stop sending promotional and marketing communications (to the extent reasonably possible).

You can activate a cooling-off period via your account settings under “Personal Limits” or by contacting our support team at [email protected].

A cooling-off period is intended as a short-term safeguard and an opportunity to reassess your gambling habits without permanently closing your account.

3.5 Self-Exclusion Limit (Formal Self-Exclusion)

If you feel your gambling is out of control or you are at risk of developing a gambling problem, we strongly encourage you to choose Self-Exclusion.

Self-Exclusion is a formal and more protective measure than a cooling-off period.

When you activate Self-Exclusion:

• Your account will be disabled for a defined period (for example, 6 months, 1 year, or longer).
• You will not be able to log in, deposit, or gamble.
• We will take reasonable steps to stop all marketing communications during the exclusion period.
• You must not attempt to create new accounts. If we detect any, they will be closed immediately and any remaining funds handled according to our terms and conditions and applicable law.

Self-Exclusion is designed for players who recognise a serious risk of harm and need a stronger barrier to prevent further gambling.

4. Self-Exclusion by Request (Manual Account Blocking)

In addition to the automated limit tools, you may request manual self-exclusion or account blocking by contacting our support team.

4.1 How to Request Manual Self-Exclusion

You can email [email protected] to request:

• A definite self-exclusion period (e.g., 6 months, 1 year, 5 years); or
• An indefinite self-exclusion (with conditions for possible future review).

For your protection, when you request self-exclusion:

• We may ask for identity verification to ensure we are acting on the correct account.
• We will confirm the self-exclusion period and its implications in writing (usually via email).
• The exclusion will be applied as soon as practicable after your request is confirmed.

4.2 Handling of Remaining Funds

When your account is self-excluded:

• Any remaining real-money balance will generally be returned to you, subject to standard verification, anti-money-laundering checks, and applicable terms.
• Any pending bets will be settled in the normal course, and any winnings credited to your account will be included in your withdrawable balance.
• Bonus funds may be forfeited according to our bonus terms and conditions.

We encourage you to withdraw your funds promptly once self-exclusion is in place.

5. Recognising Problem Gambling

You may be at risk of problem gambling if you:

• Gamble more money or more often than you planned.
• Chase losses or try to win back money you previously lost.
• Gamble to escape worries, stress, or other issues.
• Lie to friends or family about your gambling.
• Borrow money or sell possessions to fund gambling.
• Neglect work, studies, or family responsibilities due to gambling.
• Feel irritable or anxious when trying to cut down or stop.

If any of the above applies to you, consider:

• Lowering your limits.
• Using a cooling-off period or self-exclusion.
• Seeking support from independent organisations (see below).

6. External Help & Support

If you are concerned about your gambling or about someone close to you, we strongly recommend you reach out to recognised support organisations. These services provide free, confidential advice and assistance.

Some widely known organisations include:

• Gamblers Anonymous (GA)

• International fellowship offering meetings and peer support for people who wish to stop gambling.

• Website: https://www.gamblersanonymous.org

• Many regions offer in-person and online meetings.

• GamCare

• UK charity providing information, advice, and free counselling for anyone affected by problem gambling.

• Website: https://www.gamcare.org.uk

• Offers live chat and helpline services.

• Gambling Therapy

• Global online service offering practical advice and emotional support for problem gamblers and their families.

• Website: https://www.gamblingtherapy.org

• Provides online groups, email support, and self-help tools.

• Local Health & Counselling Services

• We encourage you to also seek out local New Zealand health providers, counsellors, or helplines that specialise in gambling-related harm.

These independent organisations are not affiliated with Lucky Green Casino NZ and can provide neutral, professional assistance.

7. Protection of Minors (18+ Only)

Lucky Green Casino NZ is strictly for persons aged 18 years and over. We take the protection of minors very seriously and implement measures to prevent underage gambling.

7.1 Age Verification (KYC)

To ensure all customers are of legal age and to meet regulatory and anti-money-laundering requirements, we perform Know Your Customer (KYC) checks. This may include requesting:

• A copy of a valid government-issued photo ID (e.g., passport, driver’s licence).
• Proof of address (e.g., utility bill, bank statement).
• Any additional documentation necessary to confirm your identity and age.

Until verification is completed:

• Access to deposits, withdrawals, or gameplay may be limited or suspended.
• If we discover that a player is under 18, the account will be closed immediately, all activity will be voided where required, and any funds deposited will be handled in line with legal and regulatory obligations.

7.2 Advice for Parents and Guardians

If you share a device with minors or are concerned about children accessing gambling sites:

• Always log out of your account when you have finished playing.
• Do not share your login details or payment information.
• Consider using parental control and filtering software to restrict access to gambling websites on shared devices.

Commonly used tools include:

• Net Nanny – https://www.netnanny.com
• CyberPatrol – (note: product availability may vary by region; check current providers of parental control tools)

These services can help block gambling content and monitor internet usage to prevent underage access.

If you suspect that a minor has accessed our services using your details, please contact us immediately at [email protected].

8. Our Ongoing Commitment

Lucky Green Casino NZ is committed to:

• Continually reviewing and improving our responsible gaming tools and procedures.
• Training our staff to recognise and respond appropriately to signs of problem gambling.
• Complying with relevant legal and regulatory requirements and industry best practices.

We encourage all players to:

• Set and regularly review personal limits.
• Take breaks and avoid long, continuous sessions.
• Keep gambling separate from financial obligations.
• Seek help early if gambling starts to feel like anything other than entertainment.

If you have any questions about this Responsible Gaming Policy or need assistance using any of the tools described above, please contact us at [email protected].